Technical Questions

This section contains frequently asked questions regarding technical issues that could be encountered when accessing a secure SmartRoom.

• I can’t access the URL from my email invitation. Why not?
• I see a window trying to "popup" on my browser. Do 'pop-up blockers' affect the SmartRoom documents?
• HOW TO RESET THE “Do you want to open or save this file?”
• How do I install your PDF Viewer?
• How to retrieve the Java Console for troubleshooting purposes